Travel Policies and Resources
Access the guidelines, ensuring your journeys are safe and seamless.
Policies & Resources
At SAYRA JOURNEYS LLC, we are committed to crafting extraordinary experiences with transparency and professional integrity. The following policies ensure that every journey is handled with the care and expertise it deserves.
Professional Consultation & Planning Fees
To begin the curation of your bespoke itinerary, we require an initial credit card "guarantee" of $300 for the research & development of up to 3 trip options based on the initial consultation. (If more research is required after the 3 options are given, a separate fee guarantee of $30 per option will be implemented to compensate for the extra research time needed.) Much like a hotel booking requirement, these fees will only be charged in the event of cancellation once the research and development phase is complete and the client decides to book elsewhere or cancel for any reason. This fee is then retained by SAYRA JOURNEYS LLC as compensation for our professional services and expertise.
Complex Itineraries
For highly intricate or time-intensive travel plans, an additional non-refundable service fee may be applied based on the complexity of the itinerary. Any such fees will be fully disclosed and discussed with you prior to implementation.
Deposits & Final Payments
To secure your reservations, a deposit is required at the time of booking. Final remaining balances are typically due 30 to 90 days prior to departure and will be discussed at the time of booking.
Non-Refundable Travel Components: Please note that certain travel arrangements, including but not limited to consolidator airfares and certain prepaid excursions, are often non-refundable (except where travel insurance applies). Details will be provided before payments are collected.
Travel Protection & Insurance
We believe your peace of mind is paramount. Therefore, travel insurance is highly recommended for all travelers. For your protection, insurance may be automatically added to your initial reservation quote but can be removed if desired. *
If you purchase insurance: You agree that all claims must be directed to the insurance underwriter, and Sayra Journeys LLC is not responsible for claim denials.
* Waiver Requirement: If you choose to decline travel insurance, you will be required to sign a formal waiver acknowledging that you are aware of all potential penalties and financial risks associated with declining coverage. **REFER TO INSURANCE WAIVER AGREEMENT
Terms & Liability
SAYRA JOURNEYS LLC acts solely as a professional intermediary between the client and travel suppliers, including, but not limited to luxury cruise lines, tour operators, hotels, airlines, and Destination Management Companies (DMCs). Sayra Journeys LLC does not own, manage, or operate any travel vehicles, vessels, aircraft, accommodations, or excursions. All bookings are subject to the specific terms, conditions, and cancellation policies of the respective suppliers.
Third-Party Responsibility
SAYRA JOURNEYS LLC cannot be held responsible for any failure, insolvency, or breach of contract on the part of any tour operator, airline, cruise line, or other travel supplier.
Force Majeure
SAYRA JOURNEYS LLC is not liable for disruptions caused by acts of God, declarations of war, pandemics, or other manmade or natural disasters that may affect your reservation or booking.
Travel Resources
Navigating the world safely and being well prepared is a shared responsibility. We recommend using the following resources to stay informed.
Passport, Visa & Immunizations
For the most up-to-date entry requirements, travel warnings, and health protocols, please visit the U.S. Department of State Travel website at www.travel.state.gov .
Traveler Responsibility
Each traveler is personally responsible for obtaining and verifying all necessary travel documentation. This includes ensuring that passports are valid for at least six (6) months beyond the scheduled return date of the trip, securing required travel visas, and complying with all destination entry, health, and vaccination protocols. Sayra Journeys LLC is not liable if a traveler is denied boarding or entry due to incorrect or missing documentation.
Express Credit Card Chargeback Waiver
To ensure the financial security of our independent operations, the Client explicitly agrees to the following credit card terms:
Authorization: You certify that you are an authorized user of the credit card provided for this booking and authorize Sayra Journeys LLC (or the third-party supplier) to charge the agreed-upon amounts.
No Chargebacks:
You unconditionally agree that you will NOT initiate a credit card chargeback, dispute, or reversal with your bank for any reason, including but not limited to: trip cancellations (by you or the supplier), travel delays, scheduling changes, inclement weather, force majeure, acts of God, supplier bankruptcy, or dissatisfaction with services.
Remedy Process:
If you are dissatisfied with any aspect of your booking or travel experience, you agree to resolve the matter directly with Sayra Journeys LLC and/or the travel supplier according to the established cancellation and refund policies.
Indemnification:
If you violate this agreement by filing a chargeback dispute, you agree to indemnify Sayra Journeys LLC for all costs incurred to defend the dispute, including merchant processing fees, administrative fees, and reasonable attorney fees.
Governing Law & Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of the State of Georgia. Any legal action or proceeding arising out of this agreement shall be brought exclusively in the courts of Jasper County, Monticello, GA
Travel Insurance Waiver
This form is mandatory for any client declining the travel insurance included in or recommended for their trip.
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